Charlotte News

Charlotte Today News

‘It’s not necessarily our fault, but it is our problem’


This item first appeared in our morning newsletter, which is delivered Monday through Saturday to more than 7,000 smart subscribers in the Charlotte area. You can become one of them.

Staffing shortages are being blamed for longer wait times when people call 911 to report local emergencies.

The Charlotte-Mecklenburg Police Department’s goal — and the industry’s standard — is to answer 90% of all calls in 10 seconds or less.

That’s not happening.

At Monday’s City Council meeting, Deputy Chief David Robinson said only 60% of Charlotte-Mecklenburg’s 911 calls are being answered in 10 seconds or less. Some callers, he said, can wait as long as one to five minutes.

Charlotte-Mecklenburg’s 911 operators last year answered more than 1 million call, Robinson said, with about 30% of those calls classified as “duplicate calls.”

“I think about it myself,” he said. “If I call 911 and say, ‘Hey, I just witnessed an accident or somebody got assaulted…” I don’t have time to listen to voicemail, and I certainly don’t want to listen to the phone ring and ring and ring.”





Source link

Leave a Reply

Your email address will not be published. Required fields are marked *

twenty + twelve =